Resources to Reopen

  • Home
  • Resources to Reopen

Has your building been closed? Prior to re-opening or fully reoccupying a building, building managers should flush stagnant water, clean taps and fixtures, and test to ensure the water in their building is safe…read more.

AM I ABLE TO REOPEN?

BC Restart

As we move into Phase 2 of BC's Recovery Plan, here are some types of businesses that may choose to reopen under enhanced protocols: 

  • Restoration of health services 
  • Re-scheduling elective surgery
  • Medically related services: 
  • Dentistry, physiotherapy, registered massage therapy, and chiropractors
  • Physical therapy, speech therapy, and similar services
  • Retail sector
  • Hair salons, barbers, and other personal service establishments
  • In-person counselling
  • Restaurants, cafes, and pubs (with sufficient distancing measures)
  • Museums, art galleries, and libraries
  • Office-based worksites
  • Recreation and sports
  • Parks, beaches, and outdoor spaces
  • Child care 

WHAT DO I HAVE TO DO?

WorkSafe

 

WorkSafeBC has released information on the required COVID-19 Safety Plan and has created a COVID-19 and Returning to Safe Operation page to provide general guidance. It lays out a six-step process for employers to follow when preparing to return to operation safely, in a manner that reduces the potential for COVID-19 transmission.

You can also view industry specific information they have developed to complement their existing health and safety information. They are updating industry specific pages as these resources are developed to ensure a safe environment for your employees and customers.

BCEDA

Your business needs an operational plan to reopen. This BCEDA template can walk you through a process to get your business operating safely and efficiently. 

You can also view the BCEDA COVID19 Resources for Business document which is continually updated with new information. 

CCOHS

 

The Canadian Center for Occupational Health and Safety has also developed industry specific tip sheets that you can find here

WHO CAN HELP ME GET STARTED? 

Are you looking to enhance your store for your customers and your staff? 

Safety Suppliers

 

Here is a list of local businesses that can help install protective barriers or acquire PPE. If you would like your business to be included on this list, please send an email to invest@tol.ca

Rapid Response

If you’re having a difficult time sourcing PPE locally, the Rapid Response Platform is here to help. The Rapid Response Platform automatically matches supply with demand, simplifying supplier discovery during the procurement process.

Expanded patio use and food truck operation has been temporarily permitted to allow more service options for our local restaurants. Find specific requirements and instructions for obtaining a temporary permit.

HOW CAN I HELP BUILD CUSTOMER CONFIDENCE?

Communication is very important in regaining customer confidence. Here are a few tips:

  • Share your reopening plans, including the steps your business is taking to protect staff and customers moving forward. Be specific and transparent, and of course follow-through on all plans.
  • Post signage at the door stating the changes and steps taken to protect customers to help them feel safe as they enter your premises. 
  • Social media is a powerful tool. Be sure to share your plans on the social media platforms your business uses and respond to comments or questions in a timely and transparent manner. 
  • Keep your website updated with reopening plans and any changes to hours or changes to the customer experience upon reopening. 
  • Accept feedback from customers in the weeks and months following reopening and review suggestions for potential implementation. Great ideas often come from our customers and clients.