Build Customer Confidence - Display This Safety Commitment Statement

The Township of Langley has partnered with the Greater Langley Chamber of Commerce, Tourism Langley, and the 4 Business Associations in our community to create a Customer Commitment Statement to let customers know the steps a business has taken to minimize the possibility of customers and employees being exposed to COVID-19.

The print poster can be displayed in a highly visible area of your business for customers to see, and the digital decal can be added to your business website. By displaying the poster and decal, your business commits to maintaining a compliant COVID-19 Safety Plan.

To get a poster or decal for your business, email invest@tol.ca with a picture (landscape orientation preferred) of the business owner and/or employees standing in front of your business holding your visible COVID-19 Safety Plan. Make sure to include your full legal business name and address. We will review your submission promptly. A printed poster will be delivered to successful businesses and digital decal emailed. Your picture submission will also be featured in our new online photo gallery of businesses that have reopened in the Township of Langley – another way to let customers know that you’re Open for Business.

Get the poster and decal for your business, and help customers safely return to our local marketplace. Scroll to the bottom of this page for more tips on building customer confidence!

BC Restart Plan

BC is in Phase 3 under the BC Restart Plan. Phase 4 is dependent on the development of a vaccine or plentiful treatment options for COVID-19.

In Phase 2 we saw the reopening of restaurants, cafes and pubs, retail and personal service establishments, museums and libraries, offices spaces, and childcare facilities. Businesses had to develop enhanced protocols to meet the public health and safety guidelines.

Phase 3 permits additional industries to reopen across the province. This includes movie theatres, parks, hotels and resorts, as well as the motion picture and television productions industry. Learn more about the four phases of the BC Restart Plan.

Guidelines to Reopen

WHO CAN HELP ME GET STARTED? 

Are you looking to enhance your store for your customers and your staff? 

	Here is a list of local businesses that can help install protective barriers or acquire PPE. If you would like your business to be included on this list, please send an email to invest@tol.ca.  The Government of Canada has also launched a PPE Supply HUB to help you locate necessary PPE.
	If you’re having a difficult time sourcing PPE locally, the Rapid Response Platform is here to help. The Rapid Response Platform automatically matches supply with demand, simplifying supplier discovery during the procurement process.
	Expanded patio use and food truck operation has been temporarily permitted to allow more service options for our local restaurants. Find specific requirements and instructions for obtaining a temporary permit.

HOW CAN I HELP BUILD CUSTOMER CONFIDENCE?

Communication is very important in regaining customer confidence. Here are a few tips:

• Share your reopening plans, including the steps your business is taking to protect staff and customers moving forward. Be specific and transparent, and of course follow-through on all plans.
• Post signage at the door stating the changes and steps taken to protect customers to help them feel safe as they enter your premises. 
• Social media is a powerful tool. Be sure to share your plans on the social media platforms your business uses and respond to comments or questions in a timely and transparent manner. 
• Keep your website updated with reopening plans and any changes to hours or changes to the customer experience upon reopening. 
• Accept feedback from customers in the weeks and months following reopening and review suggestions for potential implementation. Great ideas often come from our customers and clients.